Paw
What Veterinary Staff Wish Clients Knew
August 6, 2025

Veterinary staff dedicate their time, energy, and passion to ensuring the health and well-being of animals. While their efforts are focused on providing the best possible care, there are several things they wish clients understood that could make visits smoother, partnerships stronger, and more successful. 

Your Pet's Health Is a Partnership

Veterinary care is a collaborative effort. Veterinary staff rely on pet owners to provide accurate and detailed information about their pets. This includes everything from changes in behavior and appetite to their daily routines. Even minor details can be crucial in diagnosing and treating illnesses.

Preventive Care (An ounce of prevention is worth a pound of cure & cash)

Many clients only visit the vet when their pets are visibly sick, but preventive care is just as important as treating illnesses. Regular visits, vaccinations, and parasite prevention go a long way in keeping pets healthy. Prevention and early detection can save money, improve outcomes, and even save lives.

The Cost of Veterinary Care

Clients often wonder why services can be expensive. Veterinary clinics are not subsidized like human hospitals; they operate as small businesses. The costs include state-of-the-art equipment, medications, staff salaries, and the education and training required to become a veterinarian (remember they treat more than 1 species).  Most vets choose their profession out of love for animals, not for financial gain. 

Pets Hide Their Pain

Unlike humans, pets are masters at masking discomfort. By the time symptoms become evident, illness or injury may already be advanced. Bringing a pet in for evaluation at the first sign of something unusual can hopefully make a significant difference in their prognosis.

Google Is Not a Vet (Our favorite non DVM Dr Google)

 Veterinary staff often encounter clients who have self-diagnosed their pets using online resources. While it's great that pet owners are proactive, it’s best to discuss concerns with a professional. Veterinary teams have the training and expertise to provide reliable answers and treatments tailored to individual pets. Also, you can find all sorts of diseases that mimic common illnesses and scare yourself. 

Time and Patience Are Essential

A day in a veterinary clinic can be unpredictable. Emergencies, complex cases, and other clients can sometimes lead to delays. Veterinary staff are doing their best to provide quality care to every pet. Kindness and patience go a long way to making everyone's experience more pleasant. Non 

Annual Exams Are for All Ages

Veterinary staff dedicate their time, energy, and passion to ensuring the health and well-being of animals. While their efforts are focused on providing the best possible care, there are several things they wish clients understood that could make visits smoother, partnerships stronger, and more successful. 

Medication Instructions Matter

When veterinary staff provide specific instructions for medications, they do so for a reason. Whether it’s the timing, dosage, or method of administration, following these instructions is crucial for the pet’s recovery. It’s also essential to inform the vet if there are challenges in administering the medication so that alternative solutions can be suggested.

Behavioral Issues Are Medical, Too

Behavioral changes in pets are often misunderstood as discipline issues, but they can sometimes indicate underlying medical conditions. Veterinary staff encourage clients to report any changes in their pet's behavior, as these could be signs of pain, illness, or anxiety. Addressing these concerns promptly can prevent further complications.

We Feel What You Feel (The veterinary Industry has one of the highest suicide rates)

Veterinary staff endure the emotional highs and lows of their profession. They celebrate recoveries and mourn losses with pet owners. Be understanding of the emotional toll of their work can. Most veterinary professionals genuinely care about their clients and pets and are deeply invested in their well-being. Many times, knowing their patients from the first visit to the very last. 

End-of-Life Decisions Are Never Easy

One of the most challenging aspects of veterinary care is guiding clients through end-of-life decisions for their pets. These recommendations are made with the pet’s comfort and quality of life as the top priority. These moments are awful for everyone involved, but they are also an opportunity to provide a peaceful and compassionate farewell to a beloved companion.

A Thank You Goes a Long Way

Veterinary staff work tirelessly to care for animals, often going above and beyond to ensure the best outcomes. A simple "thank you" can mean the world to them. Acknowledging their hard work and dedication makes the job more rewarding and motivates them to continue making a difference. 

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